Commercial – Other Claims

Following a leak in our kitchen we experienced widespread water damage to wood flooring and kitchen units. Fortunately we were insured and submitted a claim to our insurers. They were initially helpful and appointed an adjuster to deal with the matter and a contractor to carry out investigatory works and repairs. It was only when the extent of the damage was fully revealed that the insurer became reluctant to deal with repairs and progress was very slow.

The contractor’s standard of work was poor and the communication between an ever increasing number of representatives from the insurer and contractor was not helpful. It was at this point we realised that the claim was not going to be settled to our satisfaction and the matter was becoming more and more protracted with nothing actually being achieved in the many months since the initial claim.

On the recommendation of a friend we called upon the services of Sam Dony (claims assessor). We discussed the claim with him and our dissatisfaction in the way it was being handled. He was most helpful and explained in detail the way in which it should have been handled and the failings on the insurers part. He was subsequently appointed by us to take over the handling of the claim on our behalf. From this point on Mr Dony arranged all aspects of the claim, dealing with the insurers, arranging a project manager and contractor through a tender process and ensuring that the matter was dealt with properly and professionally. It was only through this intervention that the claim was dealt with to our satisfaction, that the insurance company paid out for the whole of the claim and that the extensive repairs were carried out to a very high standard.

Our only regret was that we had not appointed Mr Dony at the start of the claim which would have ensured a much quicker outcome. We can fully recommend the services of Mr Dony to anyone finding themselves in a similar situation.